This page should help you get a better understanding of what to expect from the shipping process. Every effort is made to keep the information accurate and up-to-date, however, unexpected changes/differences can surface.
Order Processing Times
The vast majority of orders are dispatched within 1-3 business days of being received. Dispatch days can vary depending on the selected service.
- Many of the express delivery options have a same-day or next day processing time.
- Economical services are commonly only collected by the correspnding courier twice per week (if an order is received just after a courier pick-up, it would face the maximum 3 business day processing time).
Certain orders may require additional processing time. This often is related to the shipping address being flagged by the courier and requiring manual verification.
Shipping Delivery Estimates
Orders are typically shipped within 2-3 days after the order has been received.
In some cases, orders ship same-day.
Transit time depends on the shipping service selected. The slowest shipping services for the relative destination have the following delivery estimates:
- USA: 3-6 business days (First Class Mail)
- Canada: 2-8 business days (Expedited)
- International: 8-21 business days (Small Packet Air International)
- Problematic Countries: 20-40 calendar days (Small Packet Air International)
More precise estimates are available via the shipping calculator located on the cart page.
Shipping Cost Estimates
The cost of shipping is calculated based on shipping destination, service used, and the total weight of the shipment. The different options are provided via the shipping calculator on the cart page (please include your postal code to see all available options).
Available Shipping Services
Different destinations have different shipping services available.
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USA
All USA bound shipments originate from Canada and are shipped via the USPS. A private courier is used for the first leg of the shipping process and this delays initial tracking updates by one business day.
Available services include:
- First Class Mail – 4-7 business days
- Priority Mail – 3-4 business days
- Priority Mail Express – 1-2 business days
- DHL Express – 1-2 business days
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Canada
Shipments throughout Canada are handled either via Canada Post directly or through third party carriers when available.
Available services include:
- Expedited Parcel – 2-8 business days
- XpressPost – 2-5 business days
- Priority Mail – 1-3 business days
Service availability may vary depending on the specific delivery address – not all services are available for every address.
International
International shipping services vary by country and options to any given country can be viewed using the Shipping Calculator on the Cart page. The list below presents all possible services and not all of these are available for every destination.
Please be aware that the shipping times are estimates and not guaranteed. International shipping times can be difficult to predict due to the large number of variables involved (mail volume surges, customs processing delays, weather factors, local holidays, etc.).
Available services include:
- Small Packet Air Non-Tracked – 14-21 business days
- APC International Tracked – 14-21 business days
- Asendia International Tracked – 14-21 business days
- Tracked Packet International – 6-21 business days
- Priority Mail International – 6-21 business days
- XpressPost International – 5-14 business days
- DHL Express – 2-5 business days
As a general guideline, delivery time to countries with organized/efficient postal services is usually on the lower end of the estimates listed above, while countries with poorly organized postal systems fall on the higher end of estimate.
Small Packet AirSince the Small Packet Air service does not come with tracking or insurance, tracked shipping services are highly recommended for countries with unreliable national postal services.
Problematic Destinations
Some international locations are known to be problematic and delivery times can vary greatly due to extended customs processing or poor national delivery services.
Known countries currently include:
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India
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Brazil
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Mexico
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Pakistan
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Cambodia
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South Africa
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Russia
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Ukraine
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Turkey – cosmetics banned from import
Customs, Duties, and Taxes
International shipments may be subject to customs processing at the destination country.
Different countries have different tax/duty free import limits. Shipments outside of these limits are likely to be subject to the destinations countries duties and taxes upon import. These fees can be extremely hard to predict and are often at the discretion of the specific customs officer who handles the shipment.
You can find a general breakdown of international duty/tax limits here:
For specific duties and taxes calculations, please contact your national postal service and inquire about your countries specific customs policies.
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VAT to European Nations
As of July 1st, 2021 all shipments valued under €150 and destined for the European Union states must have the proportionate VAT pre-paid at the time of purchase. To accommodate this, VAT is now directly charged during the checkout process and remitted to the corresponding countries tax authorities via the IOSS (Import One-Stop Shop) program.
Pre-payment of taxes in this manner ensures proper compliance of import, reduces customs processing times, and avoids any unexpected fees at delivery. With these changes, you should not be billed any additional customs fees upon delivery.
Official VAT Paid Invoice Record Available Upon Request
This process of collection and remittence is handled by a third party tax service – Taxamo. Once an order is placed on the website, the VAT charges are paid to Taxamo, who then becomes the responsible party for transferring these fees to the government.
As a result of this in-direct tax collection, all orders to European Union countries have a secondary invoice issued by Taxamo which includes the official record of VAT collection and payment. To avoid an unnecessary confusion, the secondary invoice issued by Taxamo is not automatically included with each order. Instead, the appreciate VAT information is passed electronically with each shipment.
In rare cases, customs authorities may request this invoice for manually processing and review. If this invoice is required, please send your request via the purchase support form and it will be emailed to you promptly.
